Privacy Policy

Pinehurst Property ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, the lawful bases we rely on, how long we keep it, and the rights you have under UK data protection law (the UK GDPR and the Data Protection Act 2018).

Who we are

Pinehurst Property is a construction consultancy based in <city/region>, UK. For the purposes of UK data protection law, we are the "controller" of the personal data described in this policy. For any privacy question, or to exercise your rights, contact us at connect@pinehurstproperty.co.uk.

The data we collect

Information you give us — when you complete our contact form or book a call, we collect your name, company name, email address, phone number, the service you are interested in, your budget range, how you heard about us, and anything you include in your message.
Information we collect automatically — when you visit our website we may collect technical data such as your IP address, browser and device type, and the pages you view, through cookies and similar technologies (see "Cookies" below).
We do not knowingly collect personal data from children, and we do not collect special category data through our website.

How we use your data and our lawful basis

Purpose

• Respond to your enquiry and arrange or provide a consultation

• Provide, manage and administer our services to clients

• Secure, operate and improve our website

• Analyse how our website is used

• Send updates or marketing where you asked to hear from us

• Meet our legal, tax, accounting and regulatory obligations

Lawful basis

• Steps at your request prior to a contract; and our legitimate interest in responding to enquiries

• Performance of a contract

• Our legitimate interest in a secure, working website

• Your consent (via our cookie banner)

• Your consent, which you can withdraw at any time

• Compliance with a legal obligation

Where we rely on legitimate interests, we have considered your rights and will not use your data in ways you would not reasonably expect. We do not sell your personal data, and we do not use it for automated decision-making producing legal or similarly significant effects.

Who we share it with

We share personal data only with service providers ("processors") who act on our instructions, and only as far as needed to run our business. These currently include:

• Framer — website hosting

• Calendly — call scheduling and bookings

• <email/CRM provider, e.g. Google Workspace / HubSpot> — email and customer relationship management

We may also disclose personal data where required by law, or to establish, exercise or defend legal claims. Some providers may process data outside the UK; where that happens we ensure appropriate safeguards are in place (such as UK adequacy regulations or the International Data Transfer Agreement / UK Addendum to the EU SCCs).

How long we keep it

• Enquiry and contact-form data — kept while we deal with your enquiry and for a reasonable period afterwards, then deleted, unless you become a client. <founder to confirm enquiry retention period, e.g. 12–24 months>

• Client project data — kept for the duration of the engagement and afterwards as needed to meet legal, tax, accounting and professional-indemnity requirements (generally at least six years).

Your rights

Under UK data protection law you have the right to: access a copy of your data; correct inaccurate or incomplete data; erase your data; restrict or object to our processing; data portability; and withdraw consent at any time where we rely on consent (this does not affect processing before withdrawal). To exercise any of these, email connect@pinehurstproperty.co.uk. We will respond within one month (extendable by up to two further months for complex requests, which we will tell you about within the first month). Exercising your rights is free in most cases.

Cookies

We use cookies and similar technologies to make our website work and understand how it is used: essential cookies (no consent required), analytics/performance cookies (non-essential), and functionality cookies (non-essential). We only set non-essential cookies with your consent, given through our cookie banner; you can withdraw or change preferences any time. See our Cookie Policy for detail.

Complaints

If you have a concern about how we handle your personal data, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk · 0303 123 1113.

Changes to this policy

We may update this policy from time to time; when we do, we will change the "last updated" date below. Last updated: <date>
Founder must fill: <city/region> · whether it's a registered company (+ name, number, registered address, or delete that line if a sole trader) · whether registered with the ICO (+ reference, or delete that line) · the real email/CRM provider · enquiry retention period · the publish date.